The 2003 Automobile Insurance Company Complaint Report

COMPLAINT RATIO TO 2003 PREMIUM VOLUME

PERSONAL AUTOMOBILE INSURANCE

9/20/2004

COMPANY	COMPLAINTS RECEIVED	PREMIUM (ADD 000)	RATIO PER $1 MILL. PREM.
KS ARMED FORCES INSURANCE EXCHANGE	0	$126
MN AUSTIN MUTUAL INSURANCE COMPANY	3	$2,041	1.47
NY GENERALI US BRANCH	0	$0
TN MERASTAR INSURANCE COMPANY	1	$486	2.06
WA CASCADE NATIONAL INSURANCE COMPANY	12	$4,335	2.77
ACE INA Group PA ACE AMERICAN INSURANCE COMPANY	0	$16
Allianz of AmericaCA ASSOCIATED INDEMNITY CORPORATION FIREMAN'S FUND INSURANCE COMPANY	3	$3,415	.88
Allianz of AmericaNE AMERICAN INSURANCE COMPANY THE	0	$6
Allmerica Fin'l PrNH HANOVER INSURANCE COMPANY THE	0	$4
Allstate InsuranceIL ALLSTATE INDEMNITY COMPANY ALLSTATE INSURANCE COMPANY ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY DEERBROOK INSURANCE COMPANY NORTHBROOK INDEMNITY COMPANY	190	$345,087	.55
American Express GIL AMEX ASSURANCE COMPANY	9	$19,057	.47
American InternatiCA 21ST CENTURY INSURANCE COMPANY	5	$4,551	1.10
American InternatiIL ILLINOIS NATIONAL INSURANCE COMPANY	59	$27,076	2.18
American InternatiNY AIU INSURANCE COMPANY AMERICAN HOME ASSURANCE COMPANY AMERICAN INTERNATIONAL INSURANCE COMPANY	40	$24,667	1.62
American InternatiPA AIG CENTENNIAL INSURANCE COMPANY AIG PREMIER INSURANCE COMPANY AIG PREFERRED INSURANCE COMPANY GRANITE STATE INSURANCE COMPANY NEW HAMPSHIRE INSURANCE COMPANY NEW HAMPSHIRE INDEMNITY COMPANY INC	21	$14,879	1.41
American Modern InFL AMERICAN FAMILY HOME INSURANCE COMPANY	0	$1,550
American Modern InOH AMERICAN MODERN HOME INSURANCE COMPANY	0	$4,561
American National MO AMERICAN NATIONAL GENERAL INSURANCE COMPANY AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY	4	$4,778	.84
Amica Mutual GroupRI AMICA MUTUAL INSURANCE COMPANY	4	$18,125	.22
Aon Corporation GrIL VIRGINIA SURETY COMPANY INC	0	$1
Argonaut Group CA ARGONAUT INSURANCE COMPANY	1	$670	1.49
Assurant SolutionsAZ AMERICAN RELIABLE INSURANCE COMPANY	0	$319
Assurant SolutionsDE AMERICAN SECURITY INSURANCE COMPANY	0	$399
Assurant SolutionsFL AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA	0	$880
Assurant SolutionsSC VOYAGER PROPERTY AND CASUALTY INSURANCE COMPANY	0	$687
Atlantic Mutual CoNY ATLANTIC MUTUAL INSURANCE COMPANY CENTENNIAL INSURANCE COMPANY	3	$1,538	1.95
Bankers Insurance FL BANKERS INSURANCE COMPANY	1	$11	83.33
Berkshire HathawayMD GEICO CASUALTY COMPANY GEICO GENERAL INSURANCE COMPANY GEICO INDEMNITY COMPANY GOVERNMENT EMPLOYEES INSURANCE COMPANY	95	$172,026	.55
California CasualtCA CALIFORNIA CASUALTY INDEMNITY EXCHANGE	2	$3,226	.62
Chubb Group of InsIN FEDERAL INSURANCE COMPANY	0	$1,752
Chubb Group of InsNY VIGILANT INSURANCE COMPANY	1	$6,185	.16
Chubb Group of InsOR NORTHWESTERN PACIFIC INDEMNITY COMPANY	0	$66
Chubb Group of InsWI PACIFIC INDEMNITY COMPANY	1	$185	5.41
Civil Service EmplCA CIVIL SERVICE EMPLOYEES INSURANCE COMPANY	0	$529
CNA Insurance CompCT NATIONAL FIRE INSURANCE COMPANY OF HARTFORD	0	$0
CNA Insurance CompDE GLENS FALLS INSURANCE COMPANY	24	$27,323	.88
CNA Insurance CompIL CONTINENTAL CASUALTY COMPANY ENCOMPASS INSURANCE COMPANY OF AMERICA TRANSPORTATION INSURANCE COMPANY	0	$7,781
CNA Insurance CompNY TRANSCONTINENTAL INSURANCE COMPANY	0	$3
CNA Insurance CompPA AMERICAN CASUALTY COMPANY OF READING, PENNSYLVANIA VALLEY FORGE INSURANCE COMPANY	3	$14	214.29
CNA Insurance CompSC CONTINENTAL INSURANCE COMPANY THE FIDELITY & CASUALTY COMPANY OF NEW YORK THE	1	$1	******
Commerce Group IncOH AMERICAN COMMERCE INSURANCE COMPANY	11	$16,830	.65
COUNTRY Insurance IL COUNTRY CASUALTY INSURANCE COMPANY COUNTRY MUTUAL INSURANCE COMPANY COUNTRY PREFERRED INSURANCE COMPANY	23	$39,084	.59
DHC Group CA NATIONAL AMERICAN INSURANCE COMPANY OF CALIFORNIA	2	$0	******
Direct Response GrIL WARNER INSURANCE COMPANY	5	$471	10.62
Direct Response GrOH RESPONSE WORLDWIDE INSURANCE COMPANY	0	$470
Direct Response GrWA NATIONAL MERIT INSURANCE COMPANY	8	$15,956	.50
Electric InsuranceMA ELECTRIC INSURANCE COMPANY	0	$630
Enumclaw InsuranceWA ENUMCLAW PROPERTY AND CASUALTY INSURANCE COMPANY MUTUAL OF ENUMCLAW INSURANCE COMPANY	30	$71,447	.42
Fidelity National CA FIDELITY NATIONAL INSURANCE COMPANY	0	$43
GE Global InsurancMO WESTPORT INSURANCE CORPORATION	0	$162
Gerling Group NY CONSTITUTION INSURANCE COMPANY	0	$60
GMAC Insurance GroMO GMAC INSURANCE COMPANY ONLINE INC NATIONAL ALLIANCE INSURANCE COMPANY NATIONAL GENERAL INSURANCE COMPANY	10	$12,805	.78
GMAC Insurance GroNC INTEGON INDEMNITY CORPORATION NEW SOUTH INSURANCE COMPANY	22	$26,190	.84
Grange Insurance GWA ROCKY MOUNTAIN FIRE & CASUALTY COMPANY	3	$9,597	.31
Great American P &IN GREAT AMERICAN SPIRIT INSURANCE COMPANY	0	$78
Great American P &OH GREAT AMERICAN ALLIANCE INSURANCE COMPANY GREAT AMERICAN INSURANCE COMPANY GREAT AMERICAN SECURITY INSURANCE COMPANY NATIONAL INTERSTATE INSURANCE COMPANY	3	$1,049	2.86
GuideOne InsuranceIA GUIDEONE ELITE INSURANCE COMPANY GUIDEONE MUTUAL INSURANCE COMPANY GUIDEONE SPECIALTY MUTUAL INSURANCE COMPANY	2	$1,857	1.08
Hartford InsuranceCT HARTFORD ACCIDENT & INDEMNITY COMPANY HARTFORD FIRE INSURANCE COMPANY HARTFORD UNDERWRITERS INSURANCE COMPANY SENTINEL INSURANCE COMPANY LTD TRUMBULL INSURANCE COMPANY	114	$71,172	1.60
Hartford InsuranceIL OMNI INSURANCE COMPANY OMNI INDEMNITY COMPANY	23	$12,263	1.88
Hartford InsuranceIN HARTFORD CASUALTY INSURANCE COMPANY HARTFORD INSURANCE COMPANY THE MIDWEST PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD TWIN CITY FIRE INSURANCE COMPANY	37	$23,638	1.57
HDI U S Group NJ CLARENDON NATIONAL INSURANCE COMPANY	22	$2,239	9.83
Horace Mann InsuraIL HORACE MANN INSURANCE COMPANY TEACHERS INSURANCE COMPANY	8	$4,904	1.63
Infinity Property IN INFINITY INSURANCE COMPANY INFINITY SELECT INSURANCE COMPANY REGAL INSURANCE COMPANY	2	$0	******
Infinity Property OH ATLANTA CASUALTY COMPANY ATLANTA SPECIALTY INSURANCE COMPANY LEADER INSURANCE COMPANY	3	$29	103.45
Kemper Insurance CIL AMERICAN MOTORISTS INSURANCE COMPANY AMERICAN MANUFACTURERS MUTUAL INSURANCE COMPANY AMERICAN PROTECTION INSURANCE COMPANY LUMBERMENS MUTUAL CASUALTY COMPANY	14	$7,314	1.91
Kingsway America GPA LINCOLN GENERAL INSURANCE COMPANY	2	$2,297	.87
Liberty Mutual InsDE LM GENERAL INSURANCE COMPANY	0	$710
Liberty Mutual InsIL LIBERTY INSURANCE CORPORATION	3	$5,550	.54
Liberty Mutual InsIN INDIANA INSURANCE COMPANY LM PROPERTY AND CASUALTY INSURANCE COMPANY	5	$4,121	1.21
Liberty Mutual InsMA LIBERTY MUTUAL FIRE INSURANCE COMPANY	24	$32,107	.75
Liberty Mutual InsOR NORTH PACIFIC INSURANCE COMPANY OREGON AUTOMOBILE INSURANCE COMPANY	9	$23,350	.39
Markel CorporationVA MARKEL AMERICAN INSURANCE COMPANY	0	$456
MetLife Auto & HomIL ECONOMY PREMIER ASSURANCE COMPANY	1	$4,133	.24
MetLife Auto & HomRI METROPOLITAN CASUALTY INSURANCE COMPANY METROPOLITAN GENERAL INSURANCE COMPANY METROPOLITAN GROUP PROPERTY AND CASUALTY INSURANCE COMPAN METROPOLITAN PROPERTY AND CASUALTY INSURANCE COMPANY	58	$45,491	1.27
Mutual of Omaha GrNE OMAHA PROPERTY AND CASUALTY INSURANCE COMPANY	1	$2,452	.41
Nationwide Group IA ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY AMCO INSURANCE COMPANY DEPOSITORS INSURANCE COMPANY	13	$14,442	.90
Nationwide Group OH NATIONWIDE MUTUAL FIRE INSURANCE COMPANY NATIONWIDE MUTUAL INSURANCE COMPANY NATIONWIDE PROPERTY AND CASUALTY INSURANCE COMPANY	85	$68,149	1.25
Nationwide Group WI NATIONWIDE ASSURANCE COMPANY	24	$5,236	4.58
Ohio Casualty GrouIN WEST AMERICAN INSURANCE COMPANY	1	$0
Ohio Casualty GrouOH AMERICAN FIRE AND CASUALTY COMPANY OHIO SECURITY INSURANCE COMPANY	0	$0
Oregon Mutual GrouOR OREGON MUTUAL INSURANCE COMPANY WESTERN PROTECTORS INSURANCE COMPANY	7	$8,777	.80
PEMCO Insurance CoWA PEMCO INSURANCE COMPANY PEMCO MUTUAL INSURANCE COMPANY	95	$236,699	.40
Pharmacists InsuraIA PHARMACISTS MUTUAL INSURANCE COMPANY	0	$47
Progressive InsuraFL PROGRESSIVE AMERICAN INSURANCE COMPANY	21	$30,270	.69
Progressive InsuraOH PROGRESSIVE CASUALTY INSURANCE COMPANY PROGRESSIVE HALCYON INSURANCE COMPANY PROGRESSIVE MAX INSURANCE COMPANY PROGRESSIVE PREFERRED INSURANCE COMPANY PROGRESSIVE SPECIALTY INSURANCE COMPANY PROGRESSIVE WEST INSURANCE COMPANY	96	$131,823	.73
Progressive InsuraWA PROGRESSIVE NORTHWESTERN INSURANCE COMPANY	32	$25,412	1.26
Progressive InsuraWI PROGRESSIVE CLASSIC INSURANCE COMPANY PROGRESSIVE NORTHERN INSURANCE COMPANY	29	$41,596	.70
QBE Re Group - US PA QBE INSURANCE CORPORATION	25	$9,090	2.75
Royal & Sun AllianCO GUARANTY NATIONAL INSURANCE COMPANY PEAK PROPERTY AND CASUALTY INSURANCE CORPORATION VIKING INSURANCE COMPANY OF WISCONSIN	34	$37,718	.90
Royal & Sun AllianCT SECURITY INSURANCE COMPANY OF HARTFORD	0	$12
Royal & Sun AllianDE AMERICAN & FOREIGN INSURANCE COMPANY GLOBE INDEMNITY COMPANY	1	$730	1.37
Royal & Sun AllianIL ROYAL INSURANCE CO OF AMERICA	1	$8	125.00
Safeco Insurance CIL SAFECO INSURANCE COMPANY OF ILLINOIS	78	$211,284	.37
Safeco Insurance CIN AMERICAN ECONOMY INSURANCE COMPANY AMERICAN STATES INSURANCE COMPANY AMERICAN STATES PREFERRED INSURANCE COMPANY	34	$11,874	2.86
Safeco Insurance COR SAFECO INSURANCE COMPANY OF OREGON	0	$0
Safeco Insurance CWA FIRST NATIONAL INSURANCE COMPANY OF AMERICA GENERAL INSURANCE COMPANY OF AMERICA SAFECO INSURANCE COMPANY OF AMERICA	56	$56,582	.99
Sentry Insurance GWI DAIRYLAND INSURANCE COMPANY SENTRY INSURANCE A MUTUAL COMPANY	20	$29,236	.68
Sompo Japan InsuraNY SOMPO JAPAN INSURANCE COMPANY OF AMERICA	0	$4
State Farm Group IL STATE FARM FIRE & CASUALTY COMPANY STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY	170	$508,369	.33
St. Paul TravelersCT CHARTER OAK FIRE INSURANCE COMPANY THE PHOENIX INSURANCE COMPANY THE TRAVCO INSURANCE COMPANY TRAVELERS INDEMNITY COMPANY OF AMERICA THE TRAVELERS INDEMNITY COMPANY THE	14	$14,791	.95
Swiss Re Group NH NORTH AMERICAN SPECIALTY INSURANCE COMPANY	1	$75	13.16
Tokio Marine & FirNY TOKIO MARINE & FIRE INSURANCE COMPANY LIMITED THE	0	$255
Unitrin Inc CA FINANCIAL INDEMNITY COMPANY VALLEY INSURANCE COMPANY	66	$34,859	1.89
Unitrin Inc KS TRINITY UNIVERSAL INSURANCE COMPANY OF KANSAS	3	$2,033	1.47
Unitrin Inc NY UNITRIN AUTO AND HOME INSURANCE COMPANY	2	$5,967	.34
Unitrin Inc OR VALLEY PROPERTY AND CASUALTY INSURANCE COMPANY	0	$0
Unitrin Inc TX SECURITY NATIONAL INSURANCE COMPANY TRINITY UNIVERSAL INSURANCE COMPANY	3	$3,551	.84
USAA Group TX UNITED SERVICES AUTOMOBILE ASSOCIATION USAA CASUALTY INSURANCE COMPANY USAA GENERAL INDEMNITY COMPANY	71	$183,101	.39
Western National MWA WESTERN NATIONAL ASSURANCE COMPANY	4	$1,734	2.31
White Mountains InCO NATIONAL FARMERS UNION PROPERTY AND CASUALTY COMPANY	0	$1
White Mountains InMA AMERICAN EMPLOYERS' INSURANCE COMPANY EMPLOYERS FIRE INSURANCE COMPANY THE ONEBEACON AMERICA INSURANCE COMPANY	0	$15
White Mountains InPA ONEBEACON INSURANCE COMPANY	1	$2	500.00
Winterthur Swiss GWA UNIGARD INDEMNITY COMPANY UNIGARD INSURANCE COMPANY	26	$41,428	.63
Workmen's InsurancCA WORKMEN'S AUTO INSURANCE COMPANY	6	$3,516	1.71
Zurich Financial SCA MID-CENTURY INSURANCE COMPANY	42	$66,042	.64
Zurich Financial SFL AMERICAN FEDERATION INSURANCE COMPANY	0	$252
Zurich Financial SKS UNIVERSAL UNDERWRITERS INSURANCE COMPANY	1	$131	7.63
Zurich Financial SMD MARYLAND CASUALTY COMPANY	0	$533
Zurich Financial SMI FOREMOST INSURANCE COMPANY FOREMOST PROPERTY AND CASUALTY INSURANCE COMPANY	0	$4,797
Zurich Financial SNY ASSURANCE COMPANY OF AMERICA NORTHERN INSURANCE COMPANY OF NEW YORK	6	$2	******
Zurich Financial SWA FARMERS INSURANCE COMPANY OF WASHINGTON	342	$340,089	1.01
TOTAL FOR ALL COMPANIES	2,338	$3,267,704	.72