The 2004 Automobile Insurance Company Complaint Report

COMPLAINT RATIO TO 2004 PREMIUM VOLUME

PERSONAL AUTOMOBILE INSURANCE

6/14/2005

COMPANY	COMPLAINTS RECEIVED	PREMIUM (ADD 000)	RATIO PER $1 MILL. PREM.
KS ARMED FORCES INSURANCE EXCHANGE	0	$162
MN AUSTIN MUTUAL INSURANCE COMPANY	0	$2,697
TN MERASTAR INSURANCE COMPANY	2	$471	4.24
WA CASCADE NATIONAL INSURANCE COMPANY IN RECEIVERSHIP	3	$3,282	.91
ACE INA Group NY WESTCHESTER FIRE INSURANCE COMPANY	0	$0
ACE INA Group PA ACE AMERICAN INSURANCE COMPANY	0	$76
Allianz of AmericaCA ASSOCIATED INDEMNITY CORPORATION FIREMAN'S FUND INSURANCE COMPANY	4	$3,443	1.16
Allianz of AmericaNE AMERICAN INSURANCE COMPANY THE	1	$6	142.86
Allmerica Fin'l PrNH HANOVER INSURANCE COMPANY THE	0	$2
Allstate InsuranceIL ALLSTATE INDEMNITY COMPANY ALLSTATE INSURANCE COMPANY ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY DEERBROOK INSURANCE COMPANY ENCOMPASS INDEMNITY COMPANY NORTHBROOK INDEMNITY COMPANY	180	$362,076	.50
American Express GIL AMEX ASSURANCE COMPANY	16	$23,560	.68
American InternatiCA 21ST CENTURY INSURANCE COMPANY	5	$3,694	1.35
American InternatiIL ILLINOIS NATIONAL INSURANCE COMPANY	30	$20,645	1.45
American InternatiNY AIG NATIONAL INSURANCE COMPANY INC AIU INSURANCE COMPANY AMERICAN HOME ASSURANCE COMPANY AMERICAN INTERNATIONAL INSURANCE COMPANY	26	$25,970	1.00
American InternatiPA AIG CENTENNIAL INSURANCE COMPANY AIG PREMIER INSURANCE COMPANY AIG PREFERRED INSURANCE COMPANY BIRMINGHAM FIRE INSURANCE COMPANY OF PENNSYLVANIA GRANITE STATE INSURANCE COMPANY NEW HAMPSHIRE INDEMNITY COMPANY INC	15	$12,943	1.16
American Modern InFL AMERICAN FAMILY HOME INSURANCE COMPANY	0	$1,812
American Modern InOH AMERICAN MODERN HOME INSURANCE COMPANY	1	$4,111	.24
American National MO AMERICAN NATIONAL GENERAL INSURANCE COMPANY AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY	8	$5,114	1.56
Amica Mutual GroupRI AMICA MUTUAL INSURANCE COMPANY	10	$19,638	.51
Aon Corporation GrIL VIRGINIA SURETY COMPANY INC	1	$0
Argonaut Group CA ARGONAUT INSURANCE COMPANY	0	$185
Assurant SolutionsAZ AMERICAN RELIABLE INSURANCE COMPANY	0	$288
Assurant SolutionsDE AMERICAN SECURITY INSURANCE COMPANY	0	$23
Assurant SolutionsFL AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA	0	$980
Assurant SolutionsSC VOYAGER PROPERTY AND CASUALTY INSURANCE COMPANY	0	$636
Atlantic Mutual CoNY ATLANTIC MUTUAL INSURANCE COMPANY CENTENNIAL INSURANCE COMPANY	0	$1,142
Balboa Life & CasuCA BALBOA INSURANCE COMPANY	1	$10,053	.10
Baldwin & Lyons GrIN SAGAMORE INSURANCE COMPANY	0	$266
Berkshire HathawayMD GEICO CASUALTY COMPANY GEICO GENERAL INSURANCE COMPANY GEICO INDEMNITY COMPANY GOVERNMENT EMPLOYEES INSURANCE COMPANY	126	$198,634	.63
California CasualtCA CALIFORNIA CASUALTY INDEMNITY EXCHANGE	5	$4,309	1.16
Chubb Group of InsIN FEDERAL INSURANCE COMPANY	1	$2,047	.49
Chubb Group of InsMN GREAT NORTHERN INSURANCE COMPANY	0	$0
Chubb Group of InsNY CHUBB INDEMNITY INSURANCE COMPANY VIGILANT INSURANCE COMPANY	2	$6,609	.30
Chubb Group of InsOR NORTHWESTERN PACIFIC INDEMNITY COMPANY	0	$67
Chubb Group of InsWI PACIFIC INDEMNITY COMPANY	0	$195
Cincinnati InsuranOH CINCINNATI INSURANCE COMPANY THE	0	$1
Civil Service EmplCA CIVIL SERVICE EMPLOYEES INSURANCE COMPANY	1	$400	2.49
CNA Insurance CompCT NATIONAL FIRE INSURANCE COMPANY OF HARTFORD	0	$0
CNA Insurance CompDE GLENS FALLS INSURANCE COMPANY	10	$2,335	4.28
CNA Insurance CompIL CONTINENTAL CASUALTY COMPANY ENCOMPASS INSURANCE COMPANY OF AMERICA TRANSPORTATION INSURANCE COMPANY	15	$31,815	.47
CNA Insurance CompNY TRANSCONTINENTAL INSURANCE COMPANY	1	$0	******
CNA Insurance CompPA AMERICAN CASUALTY COMPANY OF READING, PENNSYLVANIA VALLEY FORGE INSURANCE COMPANY	0	$2
Commerce Group IncOH AMERICAN COMMERCE INSURANCE COMPANY	12	$23,815	.50
COUNTRY Insurance IL COUNTRY CASUALTY INSURANCE COMPANY COUNTRY MUTUAL INSURANCE COMPANY COUNTRY PREFERRED INSURANCE COMPANY	21	$42,040	.50
Direct Response GrIL WARNER INSURANCE COMPANY	1	$375	2.67
Direct Response GrOH RESPONSE WORLDWIDE INSURANCE COMPANY	0	$393
Direct Response GrWA NATIONAL MERIT INSURANCE COMPANY	19	$15,385	1.23
Electric InsuranceMA ELECTRIC INSURANCE COMPANY	1	$591	1.69
Enumclaw InsuranceWA ENUMCLAW PROPERTY AND CASUALTY INSURANCE COMPANY MUTUAL OF ENUMCLAW INSURANCE COMPANY	38	$75,005	.51
Fidelity National CA FIDELITY NATIONAL INSURANCE COMPANY	2	$2,388	.84
GMAC Insurance GroMO NATIONAL GENERAL INSURANCE COMPANY	5	$12,820	.39
GMAC Insurance GroNC INTEGON INDEMNITY CORPORATION INTEGON PREFERRED INSURANCE COMPANY NEW SOUTH INSURANCE COMPANY	37	$24,741	1.50
Grange Insurance GWA ROCKY MOUNTAIN FIRE & CASUALTY COMPANY	3	$9,268	.32
Great American P &OH GREAT AMERICAN ALLIANCE INSURANCE COMPANY GREAT AMERICAN INSURANCE COMPANY GREAT AMERICAN SECURITY INSURANCE COMPANY GREAT AMERICAN SPIRIT INSURANCE COMPANY NATIONAL INTERSTATE INSURANCE COMPANY	1	$1,190	.84
GuideOne InsuranceIA GUIDEONE ELITE INSURANCE COMPANY GUIDEONE MUTUAL INSURANCE COMPANY GUIDEONE SPECIALTY MUTUAL INSURANCE COMPANY	0	$1,287
Hartford InsuranceCT HARTFORD ACCIDENT & INDEMNITY COMPANY HARTFORD FIRE INSURANCE COMPANY HARTFORD UNDERWRITERS INSURANCE COMPANY SENTINEL INSURANCE COMPANY LTD TRUMBULL INSURANCE COMPANY	109	$73,047	1.49
Hartford InsuranceIL OMNI INSURANCE COMPANY OMNI INDEMNITY COMPANY	24	$12,876	1.86
Hartford InsuranceIN HARTFORD CASUALTY INSURANCE COMPANY HARTFORD INSURANCE COMPANY THE MIDWEST PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD TWIN CITY FIRE INSURANCE COMPANY	64	$30,809	2.08
HDI U S Group NJ CLARENDON NATIONAL INSURANCE COMPANY	2	$516	3.87
Horace Mann InsuraIL HORACE MANN INSURANCE COMPANY TEACHERS INSURANCE COMPANY	9	$5,042	1.78
Infinity Property OH ATLANTA CASUALTY COMPANY	0	$0
Kemper Insurance CIL AMERICAN MOTORISTS INSURANCE COMPANY AMERICAN MANUFACTURERS MUTUAL INSURANCE COMPANY AMERICAN PROTECTION INSURANCE COMPANY LUMBERMENS MUTUAL CASUALTY COMPANY	1	$170	5.88
Kingsway America GPA LINCOLN GENERAL INSURANCE COMPANY	12	$1,931	6.21
Liberty Mutual InsDE LM GENERAL INSURANCE COMPANY	0	$215
Liberty Mutual InsIL LIBERTY INSURANCE CORPORATION	4	$6,080	.66
Liberty Mutual InsIN INDIANA INSURANCE COMPANY LM PROPERTY AND CASUALTY INSURANCE COMPANY	1	$1,144	.87
Liberty Mutual InsMA LIBERTY MUTUAL FIRE INSURANCE COMPANY	22	$39,389	.56
Liberty Mutual InsOR NORTH PACIFIC INSURANCE COMPANY OREGON AUTOMOBILE INSURANCE COMPANY	8	$23,305	.34
Markel CorporationVA MARKEL AMERICAN INSURANCE COMPANY	0	$588
MetLife Auto & HomIL ECONOMY PREMIER ASSURANCE COMPANY	1	$3,794	.26
MetLife Auto & HomRI METROPOLITAN CASUALTY INSURANCE COMPANY METROPOLITAN GENERAL INSURANCE COMPANY METROPOLITAN GROUP PROPERTY AND CASUALTY INSURANCE COMPAN METROPOLITAN PROPERTY AND CASUALTY INSURANCE COMPANY	45	$49,333	.91
Mutual of Omaha GrNE BEAZLEY INSURANCE COMPANY INC	0	$14
Nationwide Group IA ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY AMCO INSURANCE COMPANY DEPOSITORS INSURANCE COMPANY	11	$12,264	.90
Nationwide Group OH NATIONWIDE MUTUAL FIRE INSURANCE COMPANY NATIONWIDE MUTUAL INSURANCE COMPANY NATIONWIDE PROPERTY AND CASUALTY INSURANCE COMPANY	63	$68,769	.92
Nationwide Group WI NATIONWIDE ASSURANCE COMPANY	12	$5,011	2.39
Oregon Mutual GrouOR OREGON MUTUAL INSURANCE COMPANY WESTERN PROTECTORS INSURANCE COMPANY	6	$6,839	.88
PEMCO Insurance CoWA PEMCO INSURANCE COMPANY PEMCO MUTUAL INSURANCE COMPANY	90	$245,067	.37
Pharmacists InsuraIA PHARMACISTS MUTUAL INSURANCE COMPANY	0	$65
Progressive InsuraFL PROGRESSIVE AMERICAN INSURANCE COMPANY	13	$9,562	1.36
Progressive InsuraOH PROGRESSIVE CASUALTY INSURANCE COMPANY PROGRESSIVE HALCYON INSURANCE COMPANY PROGRESSIVE MAX INSURANCE COMPANY PROGRESSIVE PREFERRED INSURANCE COMPANY PROGRESSIVE SPECIALTY INSURANCE COMPANY PROGRESSIVE WEST INSURANCE COMPANY	86	$112,309	.77
Progressive InsuraWA PROGRESSIVE NORTHWESTERN INSURANCE COMPANY	25	$102,397	.24
Progressive InsuraWI PROGRESSIVE CLASSIC INSURANCE COMPANY PROGRESSIVE NORTHERN INSURANCE COMPANY	28	$24,561	1.14
QBE Re Group - US PA QBE INSURANCE CORPORATION	15	$10,304	1.46
Royal & Sun AllianCO GUARANTY NATIONAL INSURANCE COMPANY PEAK PROPERTY AND CASUALTY INSURANCE CORPORATION VIKING INSURANCE COMPANY OF WISCONSIN	36	$43,625	.83
Royal & Sun AllianDE ROYAL INDEMNITY COMPANY	0	$65
Safeco Insurance CIL SAFECO INSURANCE COMPANY OF ILLINOIS	85	$242,692	.35
Safeco Insurance CIN AMERICAN ECONOMY INSURANCE COMPANY AMERICAN STATES INSURANCE COMPANY AMERICAN STATES PREFERRED INSURANCE COMPANY	13	$44	288.89
Safeco Insurance CWA FIRST NATIONAL INSURANCE COMPANY OF AMERICA GENERAL INSURANCE COMPANY OF AMERICA SAFECO INSURANCE COMPANY OF AMERICA	57	$55,920	1.02
Sentry Insurance GWI DAIRYLAND INSURANCE COMPANY SENTRY INSURANCE A MUTUAL COMPANY	27	$27,593	.98
Sompo Japan InsuraNY SOMPO JAPAN INSURANCE COMPANY OF AMERICA	0	$1
State Farm Group IL STATE FARM FIRE & CASUALTY COMPANY STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY	166	$511,516	.32
St. Paul TravelersCT CHARTER OAK FIRE INSURANCE COMPANY THE PHOENIX INSURANCE COMPANY THE TRAVCO INSURANCE COMPANY TRAVELERS INDEMNITY COMPANY OF AMERICA THE TRAVELERS INDEMNITY COMPANY THE	14	$11,964	1.17
Tokio Marine & NicNY TOKIO MARINE & NICHIDO FIRE INSURANCE CO LTD	1	$416	2.40
Unitrin Inc CA FINANCIAL INDEMNITY COMPANY	48	$34,938	1.37
Unitrin Inc KS TRINITY UNIVERSAL INSURANCE COMPANY OF KANSAS	5	$2,022	2.47
Unitrin Inc NY UNITRIN AUTO AND HOME INSURANCE COMPANY	8	$14,537	.55
Unitrin Inc OR VALLEY PROPERTY AND CASUALTY INSURANCE COMPANY	0	$0
Unitrin Inc TX SECURITY NATIONAL INSURANCE COMPANY TRINITY UNIVERSAL INSURANCE COMPANY	3	$3,385	.89
USAA Group TX UNITED SERVICES AUTOMOBILE ASSOCIATION USAA CASUALTY INSURANCE COMPANY USAA GENERAL INDEMNITY COMPANY	59	$195,409	.30
Western National MWA WESTERN NATIONAL ASSURANCE COMPANY	2	$1,695	1.18
White Mountains InMA ONEBEACON AMERICA INSURANCE COMPANY	0	$1
White Mountains InOK ESURANCE INSURANCE COMPANY	0	$1,623
White Mountains InPA ONEBEACON INSURANCE COMPANY	0	$1
Winterthur Swiss GWA UNIGARD INDEMNITY COMPANY UNIGARD INSURANCE COMPANY	23	$32,270	.71
Workmen's InsurancCA WORKMEN'S AUTO INSURANCE COMPANY	4	$6,121	.65
Zurich Financial SCA MID-CENTURY INSURANCE COMPANY	37	$69,970	.53
Zurich Financial SFL AMERICAN FEDERATION INSURANCE COMPANY	0	$251
Zurich Financial SKS UNIVERSAL UNDERWRITERS INSURANCE COMPANY	0	$28
Zurich Financial SMD MARYLAND CASUALTY COMPANY	2	$139	14.29
Zurich Financial SMI FOREMOST INSURANCE COMPANY	0	$6,288
Zurich Financial SWA FARMERS INSURANCE COMPANY OF WASHINGTON	214	$355,517	.60
TOTAL FOR ALL COMPANIES	2,059	$3,422,011	.60