The 2003 Homeowner's Insurance Company Complaint Report

COMPLAINT RATIO TO 2003 PREMIUM VOLUME

HOMEOWNER'S INSURANCE

9/20/2004

COMPANY
COMPLAINTS
RECEIVED
PREMIUM
(ADD 000)

RATIO PER
$1MILLION
PREMIUM
AK
UMIALIK INSURANCE COMPANY
0
$661
CA
CENTURY NATIONAL INSURANCE COMPANY
SUTTER INSURANCE COMPANY
3
$556
.54
KS
ARMED FORCES INSURANCE EXCHANGE
1
$1,283
.08
MN
AUSTIN MUTUAL INSURANCE COMPANY
2
$1,333
.15
TN
MERASTAR INSURANCE COMPANY
0
$44
WI
CHURCH MUTUAL INSURANCE COMPANY
0
$18
ACE INA Group PA
ACE AMERICAN INSURANCE COMPANY
BANKERS STANDARD INSURANCE COMPANY
INSURANCE COMPANY OF NORTH AMERICA
2
$28
7.14
Aegis Security InsPA
AEGIS SECURITY INSURANCE COMPANY
0
$351
Allianz of AmericaCA
ASSOCIATED INDEMNITY CORPORATION
FIREMAN'S FUND INSURANCE COMPANY
0
$120
Allianz of AmericaMO
AMERICAN AUTOMOBILE INSURANCE COMPANY
1
$5,291
.02
Allianz of AmericaNE
AMERICAN INSURANCE COMPANY THE
0
$1,368
Allianz of AmericaNY
JEFFERSON INSURANCE COMPANY
0
$0
Allmerica Fin'l PrNH
HANOVER INSURANCE COMPANY THE
0
$6
Allstate InsuranceIL
ALLSTATE INDEMNITY COMPANY
ALLSTATE INSURANCE COMPANY
72
$106,812
.07
American Express GIL
AMEX ASSURANCE COMPANY
2
$3,877
.05
American InternatiNY
AMERICAN INTERNATIONAL INSURANCE COMPANY
2
$2,418
.08
American InternatiPA
AIG CENTENNIAL INSURANCE COMPANY
GRANITE STATE INSURANCE COMPANY
NEW HAMPSHIRE INSURANCE COMPANY
1
$541
.18
American Modern InFL
AMERICAN FAMILY HOME INSURANCE COMPANY
0
$225
American Modern InOH
AMERICAN MODERN HOME INSURANCE COMPANY
5
$119
4.20
American National MO
AMERICAN NATIONAL GENERAL INSURANCE COMPANY
AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY
1
$995
.10
Amica Mutual GroupRI
AMICA MUTUAL INSURANCE COMPANY
2
$5,348
.04
Assurant SolutionsAZ
AMERICAN RELIABLE INSURANCE COMPANY
0
$11
Assurant SolutionsDE
AMERICAN SECURITY INSURANCE COMPANY
STANDARD GUARANTY INSURANCE COMPANY
3
$433
.69
Assurant SolutionsFL
AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA
3
$1,242
.24
Assurant SolutionsSC
VOYAGER PROPERTY AND CASUALTY INSURANCE COMPANY
1
$984
.10
Atlantic Mutual CoNY
ATLANTIC MUTUAL INSURANCE COMPANY
0
$1,781
Balboa Life & CasuCA
BALBOA INSURANCE COMPANY
4
$1,586
.25
Berkshire HathawayMD
GOVERNMENT EMPLOYEES INSURANCE COMPANY
0
$0
California CasualtCA
CALIFORNIA CASUALTY INDEMNITY EXCHANGE
0
$342
Chubb Group of InsIN
FEDERAL INSURANCE COMPANY
0
$2,509
Chubb Group of InsNY
VIGILANT INSURANCE COMPANY
0
$13,176
Chubb Group of InsOR
NORTHWESTERN PACIFIC INDEMNITY COMPANY
0
$38
Chubb Group of InsWI
PACIFIC INDEMNITY COMPANY
0
$55
Cincinnati InsuranOH
CINCINNATI INSURANCE COMPANY THE
0
$0
Civil Service EmplCA
CIVIL SERVICE EMPLOYEES INSURANCE COMPANY
CSE SAFEGUARD INSURANCE COMPANY
1
$279
.36
CNA Insurance CompDE
GLENS FALLS INSURANCE COMPANY
13
$9,478
.14
CNA Insurance CompIL
ENCOMPASS INSURANCE COMPANY OF AMERICA
0
$3,065
CNA Insurance CompSC
CONTINENTAL INSURANCE COMPANY THE
1
$0
Commerce Group IncOH
AMERICAN COMMERCE INSURANCE COMPANY
6
$4,554
.13
COUNTRY Insurance IL
COUNTRY CASUALTY INSURANCE COMPANY
COUNTRY MUTUAL INSURANCE COMPANY
COUNTRY PREFERRED INSURANCE COMPANY
11
$12,568
.09
Direct Response GrWA
NATIONAL MERIT INSURANCE COMPANY
0
$2,794
Electric InsuranceMA
ELECTRIC INSURANCE COMPANY
0
$95
Enumclaw InsuranceWA
MUTUAL OF ENUMCLAW INSURANCE COMPANY
22
$33,509
.07
Farmers Home GroupMN
FARMERS HOME MUTUAL INSURANCE COMPANY
PIONEER INSURANCE COMPANY
WESTERN HOME INSURANCE COMPANY
5
$3,984
.13
FM Global Group RI
AFFILIATED F M INSURANCE COMPANY
0
$3
GMAC Insurance GroMO
NATIONAL GENERAL INSURANCE COMPANY
1
$11
9.09
Grange Insurance GWA
ROCKY MOUNTAIN FIRE & CASUALTY COMPANY
3
$2,802
.11
Great American P &IN
GREAT AMERICAN SPIRIT INSURANCE COMPANY
0
$37
Great American P &OH
GREAT AMERICAN SECURITY INSURANCE COMPANY
0
$223
GuideOne InsuranceIA
GUIDEONE MUTUAL INSURANCE COMPANY
GUIDEONE SPECIALTY MUTUAL INSURANCE COMPANY
1
$645
.16
Hartford InsuranceCT
HARTFORD FIRE INSURANCE COMPANY
HARTFORD UNDERWRITERS INSURANCE COMPANY
2
$1,699
.12
Hartford InsuranceIN
HARTFORD CASUALTY INSURANCE COMPANY
HARTFORD INSURANCE COMPANY THE MIDWEST
PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD
TWIN CITY FIRE INSURANCE COMPANY
14
$21,452
.07
HDI U S Group NJ
CLARENDON NATIONAL INSURANCE COMPANY
0
$140
Homesite Group ND
HOMESITE INSURANCE COMPANY OF THE MIDWEST
1
$620
.16
Horace Mann InsuraIL
HORACE MANN INSURANCE COMPANY
1
$1,110
.09
Kemper Insurance CIL
AMERICAN MOTORISTS INSURANCE COMPANY
AMERICAN MANUFACTURERS MUTUAL INSURANCE COMPANY
AMERICAN PROTECTION INSURANCE COMPANY
LUMBERMENS MUTUAL CASUALTY COMPANY
3
$2,394
.13
Liberty Mutual InsIN
LM PROPERTY AND CASUALTY INSURANCE COMPANY
6
$2,404
.25
Liberty Mutual InsMA
LIBERTY MUTUAL FIRE INSURANCE COMPANY
7
$9,004
.08
Liberty Mutual InsOR
NORTH PACIFIC INSURANCE COMPANY
OREGON AUTOMOBILE INSURANCE COMPANY
5
$8,000
.06
Markel CorporationVA
MARKEL AMERICAN INSURANCE COMPANY
1
$380
.26
MetLife Auto & HomIL
ECONOMY PREMIER ASSURANCE COMPANY
1
$1,931
.05
MetLife Auto & HomRI
METROPOLITAN CASUALTY INSURANCE COMPANY
METROPOLITAN GROUP PROPERTY AND CASUALTY INSURANCE COMPAN
METROPOLITAN PROPERTY AND CASUALTY INSURANCE COMPANY
15
$14,340
.10
Mutual of Omaha GrNE
OMAHA PROPERTY AND CASUALTY INSURANCE COMPANY
2
$810
.25
Nationwide Group IA
ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY
AMCO INSURANCE COMPANY
DEPOSITORS INSURANCE COMPANY
15
$13,891
.11
Nationwide Group OH
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY
NATIONWIDE MUTUAL INSURANCE COMPANY
15
$6,907
.22
Ohio Casualty GrouIN
WEST AMERICAN INSURANCE COMPANY
1
$2
50.00
Ohio Casualty GrouOH
AMERICAN FIRE AND CASUALTY COMPANY
OHIO CASUALTY INSURANCE COMPANY THE
0
$0
Oregon Mutual GrouOR
OREGON MUTUAL INSURANCE COMPANY
WESTERN PROTECTORS INSURANCE COMPANY
3
$3,962
.08
PEMCO Insurance CoWA
PEMCO MUTUAL INSURANCE COMPANY
22
$61,110
.04
Pharmacists InsuraIA
PHARMACISTS MUTUAL INSURANCE COMPANY
0
$13
Republic Western IAZ
REPUBLIC WESTERN INSURANCE CO
0
$19
Safeco Insurance CWA
FIRST NATIONAL INSURANCE COMPANY OF AMERICA
GENERAL INSURANCE COMPANY OF AMERICA
SAFECO INSURANCE COMPANY OF AMERICA
64
$103,312
.06
Sentry Insurance GWI
SENTRY INSURANCE A MUTUAL COMPANY
0
$40
Sompo Japan InsuraNY
SOMPO JAPAN INSURANCE COMPANY OF AMERICA
0
$0
State Farm Group IL
STATE FARM FIRE & CASUALTY COMPANY
STATE FARM GENERAL INSURANCE COMPANY
57
$168,203
.03
St. Paul TravelersCT
AUTOMOBILE INSURANCE COMPANY OF HARTFORD CONNECTICUT THE
STANDARD FIRE INSURANCE COMPANY THE
TRAVELERS INDEMNITY COMPANY OF AMERICA THE
15
$13,148
.11
Tokio Marine & FirNY
TOKIO MARINE & FIRE INSURANCE COMPANY LIMITED THE
1
$14
6.67
Unitrin Inc CA
VALLEY INSURANCE COMPANY
1
$27
3.70
Unitrin Inc KS
TRINITY UNIVERSAL INSURANCE COMPANY OF KANSAS
0
$954
Unitrin Inc NY
UNITRIN AUTO AND HOME INSURANCE COMPANY
0
$2,386
Unitrin Inc OR
VALLEY PROPERTY AND CASUALTY INSURANCE COMPANY
0
$5
Unitrin Inc TX
TRINITY UNIVERSAL INSURANCE COMPANY
1
$2,045
.05
USAA Group TX
UNITED SERVICES AUTOMOBILE ASSOCIATION
USAA CASUALTY INSURANCE COMPANY
6
$49,111
.01
Western National MWA
WESTERN NATIONAL ASSURANCE COMPANY
4
$1,155
.35
White Mountains InDE
SIRIUS AMERICA INSURANCE COMPANY INC
0
$0
White Mountains InMA
ONEBEACON AMERICA INSURANCE COMPANY
0
$0
Winterthur Swiss GWA
UNIGARD INDEMNITY COMPANY
UNIGARD INSURANCE COMPANY
14
$22,179
.06
W. R. Berkley GrouDE
BERKLEY INSURANCE COMPANY
0
$2
Zurich Financial SCA
FARMERS INSURANCE EXCHANGE
3
$8,463
.04
Zurich Financial SDE
CENTRE INSURANCE COMPANY
0
$716
Zurich Financial SFL
AMERICAN FEDERATION INSURANCE COMPANY
0
$1,752
Zurich Financial SMD
FIDELITY & DEPOSIT COMPANY OF MARYLAND
MARYLAND CASUALTY COMPANY
1
$87
1.14
Zurich Financial SMI
FOREMOST INSURANCE COMPANY
FOREMOST PROPERTY AND CASUALTY INSURANCE COMPANY
FOREMOST SIGNATURE INSURANCE COMPANY
18
$37,530
.05
Zurich Financial SNE
EMPIRE FIRE & MARINE INSURANCE COMPANY
0
$2
Zurich Financial SNY
ASSURANCE COMPANY OF AMERICA
NORTHERN INSURANCE COMPANY OF NEW YORK
2
$5,134
.04
Zurich Financial SWA
FARMERS INSURANCE COMPANY OF WASHINGTON
108
$109,123
.10
TOTAL FOR ALL COMPANIES
578
$903,107
.06