The 2004 Homeowner Insurance Company Complaint Report

COMPLAINT RATIO TO 2004 PREMIUM VOLUME

HOMEOWNERS INSURANCE

6/14/2005

COMPANY	COMPLAINTS RECEIVED	PREMIUM (ADD 000)	RATIO PER $1 MILL. PREM.
AK UMIALIK INSURANCE COMPANY	1	$1,167	.09
CA CENTURY NATIONAL INSURANCE COMPANY SUTTER INSURANCE COMPANY	2	$501	.40
KS ARMED FORCES INSURANCE EXCHANGE	0	$1,424
MN AUSTIN MUTUAL INSURANCE COMPANY	0	$1,981
TN MERASTAR INSURANCE COMPANY	1	$43	2.27
WI CHURCH MUTUAL INSURANCE COMPANY	0	$17
ACE INA Group PA ACE AMERICAN INSURANCE COMPANY INSURANCE COMPANY OF NORTH AMERICA	0	$2
Aegis Security InsPA AEGIS SECURITY INSURANCE COMPANY	1	$324	.31
Allianz of AmericaCA ASSOCIATED INDEMNITY CORPORATION FIREMAN'S FUND INSURANCE COMPANY	1	$125	.80
Allianz of AmericaMO AMERICAN AUTOMOBILE INSURANCE COMPANY	3	$6,175	.05
Allianz of AmericaNE AMERICAN INSURANCE COMPANY THE	0	$1,450
Allmerica Fin'l PrNH HANOVER INSURANCE COMPANY THE	0	$4
Allstate InsuranceIL ALLSTATE INDEMNITY COMPANY ALLSTATE INSURANCE COMPANY	80	$117,756	.07
American Express GIL AMEX ASSURANCE COMPANY	3	$5,336	.06
American InternatiNY AMERICAN INTERNATIONAL INSURANCE COMPANY	3	$2,621	.11
American InternatiPA AIG CENTENNIAL INSURANCE COMPANY GRANITE STATE INSURANCE COMPANY NEW HAMPSHIRE INSURANCE COMPANY	0	$265
American Modern InFL AMERICAN FAMILY HOME INSURANCE COMPANY	1	$128	.78
American Modern InOH AMERICAN MODERN HOME INSURANCE COMPANY	0	$91
American National MO AMERICAN NATIONAL GENERAL INSURANCE COMPANY AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY	1	$1,173	.09
Amica Mutual GroupRI AMICA MUTUAL INSURANCE COMPANY	1	$6,452	.02
Assurant SolutionsAZ AMERICAN RELIABLE INSURANCE COMPANY	0	$8
Assurant SolutionsDE AMERICAN SECURITY INSURANCE COMPANY STANDARD GUARANTY INSURANCE COMPANY	4	$541	.74
Assurant SolutionsFL AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA	4	$1,505	.27
Assurant SolutionsSC VOYAGER PROPERTY AND CASUALTY INSURANCE COMPANY	4	$975	.41
Atlantic Mutual CoNY ATLANTIC MUTUAL INSURANCE COMPANY	0	$1,221
Balboa Life & CasuCA BALBOA INSURANCE COMPANY	4	$2,215	.18
Berkshire HathawayMD GOVERNMENT EMPLOYEES INSURANCE COMPANY	0	$0
California CasualtCA CALIFORNIA CASUALTY INDEMNITY EXCHANGE	0	$505
Chubb Group of InsIN FEDERAL INSURANCE COMPANY	0	$3,298
Chubb Group of InsMN GREAT NORTHERN INSURANCE COMPANY	0	$0
Chubb Group of InsNY CHUBB INDEMNITY INSURANCE COMPANY VIGILANT INSURANCE COMPANY	1	$15,365	.01
Chubb Group of InsOR NORTHWESTERN PACIFIC INDEMNITY COMPANY	0	$60
Chubb Group of InsWI PACIFIC INDEMNITY COMPANY	0	$43
Cincinnati InsuranOH CINCINNATI INSURANCE COMPANY THE	0	$2
Civil Service EmplCA CIVIL SERVICE EMPLOYEES INSURANCE COMPANY CSE SAFEGUARD INSURANCE COMPANY	1	$248	.40
CNA Insurance CompDE GLENS FALLS INSURANCE COMPANY	6	$135	4.44
CNA Insurance CompIL ENCOMPASS INSURANCE COMPANY OF AMERICA	2	$13,203	.02
Commerce Group IncOH AMERICAN COMMERCE INSURANCE COMPANY	6	$6,470	.09
COUNTRY Insurance IL COUNTRY CASUALTY INSURANCE COMPANY COUNTRY MUTUAL INSURANCE COMPANY COUNTRY PREFERRED INSURANCE COMPANY	7	$14,592	.05
Direct Response GrWA NATIONAL MERIT INSURANCE COMPANY	2	$2,054	.10
Electric InsuranceMA ELECTRIC INSURANCE COMPANY	0	$109
Enumclaw InsuranceWA MUTUAL OF ENUMCLAW INSURANCE COMPANY	16	$37,488	.04
Farmers Home GroupMN FARMERS HOME MUTUAL INSURANCE COMPANY PIONEER INSURANCE COMPANY WESTERN HOME INSURANCE COMPANY	5	$3,534	.14
Fidelity National CA FIDELITY NATIONAL INSURANCE COMPANY	0	$1,231
FM Global Group RI AFFILIATED F M INSURANCE COMPANY	0	$11
Grange Insurance GWA ROCKY MOUNTAIN FIRE & CASUALTY COMPANY	2	$2,852	.07
Great American P &OH GREAT AMERICAN SECURITY INSURANCE COMPANY GREAT AMERICAN SPIRIT INSURANCE COMPANY	0	$29
GuideOne InsuranceIA GUIDEONE MUTUAL INSURANCE COMPANY GUIDEONE SPECIALTY MUTUAL INSURANCE COMPANY	0	$655
Hartford InsuranceCT HARTFORD ACCIDENT & INDEMNITY COMPANY HARTFORD FIRE INSURANCE COMPANY HARTFORD UNDERWRITERS INSURANCE COMPANY	3	$2,058	.15
Hartford InsuranceIN HARTFORD CASUALTY INSURANCE COMPANY HARTFORD INSURANCE COMPANY THE MIDWEST PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD TWIN CITY FIRE INSURANCE COMPANY	19	$23,967	.08
HDI U S Group NJ CLARENDON NATIONAL INSURANCE COMPANY	0	$249
Homesite Group ND HOMESITE INSURANCE COMPANY OF THE MIDWEST	2	$1,606	.12
Horace Mann InsuraIL HORACE MANN INSURANCE COMPANY	0	$1,236
Kemper Insurance CIL AMERICAN MOTORISTS INSURANCE COMPANY AMERICAN MANUFACTURERS MUTUAL INSURANCE COMPANY AMERICAN PROTECTION INSURANCE COMPANY LUMBERMENS MUTUAL CASUALTY COMPANY	1	$4	20.00
Liberty Mutual InsIN LM PROPERTY AND CASUALTY INSURANCE COMPANY	7	$328	2.13
Liberty Mutual InsMA LIBERTY MUTUAL FIRE INSURANCE COMPANY	10	$13,497	.07
Liberty Mutual InsOR NORTH PACIFIC INSURANCE COMPANY OREGON AUTOMOBILE INSURANCE COMPANY	1	$8,563	.01
Markel CorporationVA MARKEL AMERICAN INSURANCE COMPANY	1	$414	.24
MetLife Auto & HomIL ECONOMY PREMIER ASSURANCE COMPANY	0	$1,890
MetLife Auto & HomRI METROPOLITAN CASUALTY INSURANCE COMPANY METROPOLITAN GROUP PROPERTY AND CASUALTY INSURANCE COMPAN METROPOLITAN PROPERTY AND CASUALTY INSURANCE COMPANY	5	$17,627	.03
Mutual of Omaha GrNE BEAZLEY INSURANCE COMPANY INC	0	$55
Nationwide Group IA ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY AMCO INSURANCE COMPANY DEPOSITORS INSURANCE COMPANY	12	$15,651	.08
Nationwide Group OH NATIONWIDE MUTUAL FIRE INSURANCE COMPANY NATIONWIDE MUTUAL INSURANCE COMPANY	14	$7,384	.19
Oregon Mutual GrouOR OREGON MUTUAL INSURANCE COMPANY WESTERN PROTECTORS INSURANCE COMPANY	2	$3,538	.06
PEMCO Insurance CoWA PEMCO MUTUAL INSURANCE COMPANY	36	$68,237	.05
Pharmacists InsuraIA PHARMACISTS MUTUAL INSURANCE COMPANY	0	$23
Safeco Insurance CWA FIRST NATIONAL INSURANCE COMPANY OF AMERICA GENERAL INSURANCE COMPANY OF AMERICA SAFECO INSURANCE COMPANY OF AMERICA	65	$103,132	.06
Sentry Insurance GWI SENTRY INSURANCE A MUTUAL COMPANY	0	$38
Sompo Japan InsuraNY SOMPO JAPAN INSURANCE COMPANY OF AMERICA	0	$0
State Farm Group IL STATE FARM FIRE & CASUALTY COMPANY STATE FARM GENERAL INSURANCE COMPANY	65	$195,101	.03
State National ComTX STATE NATIONAL INSURANCE COMPANY INC	0	$131
St. Paul TravelersCT AUTOMOBILE INSURANCE COMPANY OF HARTFORD CONNECTICUT THE STANDARD FIRE INSURANCE COMPANY THE TRAVELERS INDEMNITY COMPANY OF AMERICA THE	6	$14,460	.04
Tokio Marine & NicNY TOKIO MARINE & NICHIDO FIRE INSURANCE CO LTD	0	$33
Unitrin Inc CA VALLEY INSURANCE COMPANY	0	$0
Unitrin Inc KS TRINITY UNIVERSAL INSURANCE COMPANY OF KANSAS	0	$857
Unitrin Inc NY UNITRIN AUTO AND HOME INSURANCE COMPANY	2	$5,747	.03
Unitrin Inc TX TRINITY UNIVERSAL INSURANCE COMPANY	1	$1,985	.05
USAA Group TX UNITED SERVICES AUTOMOBILE ASSOCIATION USAA CASUALTY INSURANCE COMPANY	11	$56,794	.02
Western National MWA WESTERN NATIONAL ASSURANCE COMPANY	2	$1,339	.15
White Mountains InDE SIRIUS AMERICA INSURANCE COMPANY INC	0	$182
Winterthur Swiss GWA UNIGARD INDEMNITY COMPANY UNIGARD INSURANCE COMPANY	16	$21,233	.08
W. R. Berkley GrouDE BERKLEY INSURANCE COMPANY	0	$0
Zurich Financial SCA FARMERS INSURANCE EXCHANGE	5	$10,962	.05
Zurich Financial SDE CENTRE INSURANCE COMPANY	0	$722
Zurich Financial SFL AMERICAN FEDERATION INSURANCE COMPANY	2	$1,636	.12
Zurich Financial SMD FIDELITY & DEPOSIT COMPANY OF MARYLAND	0	$104
Zurich Financial SMI FOREMOST INSURANCE COMPANY FOREMOST PROPERTY AND CASUALTY INSURANCE COMPANY FOREMOST SIGNATURE INSURANCE COMPANY	13	$42,052	.03
Zurich Financial SNE EMPIRE FIRE & MARINE INSURANCE COMPANY	0	$342
Zurich Financial SNY NORTHERN INSURANCE COMPANY OF NEW YORK	0	$0
Zurich Financial SWA FARMERS INSURANCE COMPANY OF WASHINGTON	103	$113,259	.09
TOTAL FOR ALL COMPANIES	566	$991,588	.06