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Canceled my policy but they won't refund my money

Posted by mary cornell 
I cancelled my policy in on 12/31/2007 and got new insurance the same day with a different company. Farmers failed to stop the automatic payment from my checking account. I didn't notice for 4 months. I contacted them today to get a refund and my agent said that I won't get it. So I contacted his boss, who wouldn't respond, so I contacted his bosses boss who said that I have to deal with the agent. I just got off the phone with the agent, who said "sorry too bad, we didn't ever get your cancelation letter". So they claim that they don't have to refund my premium, even though I have been insured this whole time with another company. And no one from Farmers here in Colorado seems to care.......nice!

Does anyone have contact info for someone at Farmers that might help me?

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Farmers employee.
Re: Canceled my policy but they won't refund my money
August 21, 2008 04:51AM
Call 888 Farmers and ask for the fax number to service point. Fax in a letter stating you want your coverage cancelled effective the day your new policy went into force. Attach a dec page from your new company. Make sure it documents all vehicles that you want to be cancelled with their vin #s and your name and the effective date. I don't know your policy so I can't promise you will get a refund but this will at least get rid of some of the debt. Hope it helps.

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I cancelled two bike polices and then were told after that we still owed the entire premium for the year. The office staff was confused as well as myself as to why. I contacted district office and was told they would get back to me. The local office called and stated sorry we still owed the full amount. They also sent it to collections without sending us a final bill. I will never recommend farmers to anyone of my collegues and encourage those that have it to look closely at there policies.

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