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Agent at Farmers never available

Posted by Vicky Guindi 
Agent at Farmers never available
September 15, 2014 07:38PM
My agent James F Thompson who inherited my account from my previous agent that retired has been impossible to get ahold of every time we call.
He has an assistant that never knows what we are talking about. has made many mistakes when billing me, I have told Mr Thompson that if he has no time to take crd of our policies, to please refer us to another agent, he is never available.
Last night we had an accident on the 405 Freeway coming south from Los Angeles, at Seal Beach, one of the tires blew out, the one on the rear right. we had a tow truck bring the car to San Diego, no one answered at the Farmers number, this morning, we have left many messages for Mr Thompson, he has not called back.

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