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Verify vehicle is insurance

Posted by Eligio Thomas 
I am the treasurer for Twin Cities Rescue Mission here in Yuba City-Marysville California. I manage the finances for this non-profit organization. For the past two weeks I have been trying to get information for DMV for license tags for one of our vehicles.
Our policy number is 9960542-33-30. I went to a local Farmers Insurance and I was told I need to talk to my agent which is Eric D. Shooks.
I left voice mail no return call then I finally was told i need to contact Commercial services which I did and Donna gave a number to call to a Julie at 800-244-2487 and she seems not to be available that is when Carlos from Julie's office decided to take my call because he received my voicemail. I explain to him the situation he wanted to know who i was i told him he ask for the policy number then he told me i need to write a letter saying that it was Ok from Joe Grinnell that I could access the account. I told him he is no longer with us and that sir all i need is proof of insurance for the vehicle he insisted on my writing this letter from Grinnell then I told him look all i need is proof to DMV that we are insured I gave him an example of other insurance like AAA how I just call give my policy and I am on my way with the information I requested. Mr. Carlos got angry hang up the phone on me with a good day.
We have paid in full our insurance to this company and this is the treatment we get. Now the van cannot be used to transport our people where they need to go. This is the worse insurance company I have dealt with. Now I cannot get a hold of Mr. Shooks but one time i forgot to pay Mr. Shooks was then available to let me know that I did not pay but now I have a problem he cannot be found. It is a shame that you cannot get a simple information after given details and have the required credential to prove who I am. I will need this policy to be prorated since we will look else where for insurance. Sadly it has come to this even the customer personnel were rude no business ability I am a customer but to them I just an annoying person. They ask for the policy number and not one time ask me what vehicle I am referring to this is awful. Thank you

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Re: Verify vehicle is insurance
April 04, 2015 03:16AM
Sorry Farmers Insurance is treating you this way. This is standard business practices for Farmers Insurance. They take your money, send you to collections if your late and when you need their help they give you the runaround. God forbid you need to file a claim for insurance you have been paying for 20 years at which point the deny the claim and litigate you to death.
Best of luck!

The latest reviews of Farmers Insurance puts them at the bottom of the pack as one of the WORST insurance companies in the industry.

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