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Claim adjuster Tina Giapo Is terrible, Still have broken/missing parts. So much for Repair Guarantee after a month

Posted by Putts 
So, according to Farmers repair guarantee, They say that they will restore your vehicle to pre accident condition. However, Your claims adjuster Tina Giapo says that it is acceptable for the repair shop to just silicone your light in without replacing the bracket that goes to the housing. She also says that it is acceptable to be missing parts from repaired areas. Funny because parts where there the first time I took it in and gone when I got it back from shop the SECOND time. Tried to get the shop changed contacted MULTIPLE Farmers insurance reps. who told me Tina giapo was my adjuster, and she would have to ok the change and would call within one business day. 2 WEEKS later she calls and says that these repairs were acceptable. Also, contacting LOCAL farmers agent, I found out that she is not even the agent for the shop! The lady I talked to never had heard that name or couldnt find her (Filing a complaint against Tina Giapo) Was told to contact a Steve that works with that particular shop, only farmers gave me the wrong number. Idividual who owns said number has non idea who "Steve" is (Transferred me to it as well from call). Both times Ive taken my truck in the shop damaged other areas, however this is also acceptable according to Tina Giapo. Farmers doesnt care about your vehicle. They have proved it to me. I will NEVER recommend farmers, or the body shop that did the work. I no longer worry about uninsured drivers cause farmers insurance drivers are on the road and if you get hit by one of them, your in for a fight. EVEN if their client fell asleep behind the wheel. I have video and pictures. Im hoping someone at farmers can resolve this out of court because its silly to waste the courts time with minor problems

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