My husband was the primary on our auto and homeowners with Farmers. We have been with them for over 20 yrs. Feb. 2011 he passed away and when I called Farmers, they made me the primary on the account and ran a credit check and jacked my annual premium up from $850 to $1459 a year. Dealing with all the mail coming in and responsibilities of handling a death, I did not notice what they had done. My house payment went up this year, so I called the agent and he said I would have to call Farmers directly to find out why they increased the premium. They told me they ran a credit check and I had the "worse imaginable credit" and that is why the annual premium went up. I told them I had excellent credit, so I thought I needed to check my credit to make sure eveything was okay. There was nothing negative on my credit, so I called them back and wanted specifics on what they were seeing. They told me that Equifax sends a data file directly into their system and it kicks out the premiums and they never see what is on the credit report. I told them they have a glitch in the system and I wanted them to adjust my annual premium and a refund on last years overcharge. They hung up on me...I called my agent and told him he was going to have to get involved and I wanted it resolved. A woman called me back and said the premium had gone up because my income/debt ratio. Okay, so 1st it was my credit, now its income/debt ratio. I told her that doesn't make sense, I have a house payment, car payment, and utilities, that's it. For most of our marriage, I made more money then my husband, had better credit then he did, and was the one that made sure everything got paid and on time, so this was a real slap in the face...I have survived the last year paying everything and not wanting for nothing, so now you are telling me my income/debt ratio is the reason and makes me a bad credit risk? So Farmers response is to increase my premium $609 per year, put my income/debt ratio even further out of balance, but I have to question how they are computing my income/debt ratio when I don't know how they know how much money I make.
