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Money almost stolen by agent, no apology from anyone I contacted!
Posted by: Kitty (IP Logged)
Date: September 19, 2009 02:51AM

I cancelled a policy and money was supposed to be refunded. For over 6 weeks, it was held by the agent without any responses to my numerous requests for update. No apology, no words, nothing. I finally got the check after the "final" message, but no update. I contacted her manager, and his manager and customer center about this behavior. Noone responded. Obviously trying to steal money from a client is standard process at Farmers and no apology is necessary!

Don't go there. My agent is based in Santa Ana, California, originally from Ecuador. Don't go there!

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