Wednesday, May 28, 2008

Oregon Collision Shops Rate Farmers Insurance Among the Worst

"Collision repair shops on a daily basis see how various insurance companies take care of Oregon drivers after an accident, so we felt it was worthwhile to ask how they rate the various insurers," said Barbara Crest, executive director for the Northwest Automotive Trades Association (NATA), which conducted the survey of Oregon shops. "We believe their views will be helpful to insurance companies and consumers."

About 650 collision repair shops throughout the state received the survey, which asked them to grade the top 22 auto insurers in the state in terms of how well each company's "policies, attitude and payment practices ensure quality repairs and customer service for Oregon motorists."

Farmers Insurance received below-average overall grades of D+ or lower.

"Collision repairers say the insurers receiving the highest grades, which includes both larger and smaller insurance companies - do the best job of taking care of Oregon drivers after an accident," Crest said. "We hope consumers will take these ratings into account when choosing an auto insurer, and that insurers that received lower grades will work to improve their performance."

Source: insurancejournal.com

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