Farmers Insurance Doesn't Care About Its Customers

This is an email we received today:

"We have left Farmer's Insurance after 34 years with the company. We had hail last summer & reported a claim. Adjuster who arrived from the south could barely walk since he was soon having surgery. He said that we didn't have hail damage. We were unaware that we could have another adjuster come out to recheck the roof. We were worried about the roof & decided to get it reroofed at our expense. This spring we noticed many houses up & down the street getting new roofs paid for by their insurance companies due to hail damage. We recontacted Farmer's Insurance & were told that they would not reconsider since we had the roof repaired at our expense. By doing that we took away their rights to reexamine the roof. One person that we talked to regarding the denial asked me if we learned something by this episode. My reply - we learned that Farmer's doesn't care about the policy holder, just doesn't want to pay claims. We leaned that Farmers didn't deserve our business any longer & we've dropped them. Meanwhile, all around us roofs are being replaced by many different insurance companies. We feel we had a bum deal & our agent wouldn't even return phone calls to listen to our concerns. Don't know how an insurance company can treat their loyal customers like that!!!!! "