Farmers Insurance Doesn't Care About Its Customers
This is an email we received today:
"We have left Farmer's Insurance after 34 years with the company. We had hail last summer & reported a claim. Adjuster who arrived from the south could barely walk since he was soon having surgery. He said that we didn't have hail damage. We were unaware that we could have another adjuster come out to recheck the roof. We were worried about the roof & decided to get it reroofed at our expense. This spring we noticed many houses up & down the street getting new roofs paid for by their insurance companies due to hail damage. We recontacted Farmer's Insurance & were told that they would not reconsider since we had the roof repaired at our expense. By doing that we took away their rights to reexamine the roof. One person that we talked to regarding the denial asked me if we learned something by this episode. My reply - we learned that Farmer's doesn't care about the policy holder, just doesn't want to pay claims. We leaned that Farmers didn't deserve our business any longer & we've dropped them. Meanwhile, all around us roofs are being replaced by many different insurance companies. We feel we had a bum deal & our agent wouldn't even return phone calls to listen to our concerns. Don't know how an insurance company can treat their loyal customers like that!!!!! "
Labels: farmers insurance, farmers insurance agent
posted by FarmersInsuranceGroupSucks at 7:37 AM
2 Comments:
Writing from a different part of the country. Last year I thought my roof suffered hail damage from a rather heavy hail storm. I didn't want to climb up on the roof so I called my insurance company (not Farmers), who called an adjuster, who called a roofer, who came out and said there was no problem with the roof but my eaves had been damaged. The cost to replace would have been a couple of hundred above my deductible so I decided to do nothing. Well guess what? This year my premium goes up because I no longer had a claims-free policy as I had made a claim. It appears no one checks to see if they actually paid anything out - the premium just goes up and I guess they hope you don't remember what the previous years premium was. After telling them they didn't pay out anything and that I was shopping around to find another insurer I get a letter giving me back my claims free reduction. INCREDIBLE....
INSURANCE COMPANIES IN GENERAL DON'T CARE ABOUT THEIR CUSTOMERS.....
Having another adjuster look at a hail damaged roof will do no good. They use "HAAG Engineering standards" to "evaluate damage. Those standards say you can lose all the granules on the roof and no harm done. Haag is a lackey of the insurance industry and specialize in phoney evaluations to denyt claims. All the other houses in my area are getting new roofs but they say mine is fine. My brother is a roofer and he says that is a lie. Drop Farmers - you are paying for insurance but you aren't really getting it!
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